What's the difference between Individual and Organisation accounts?
Individual accounts are perfect for freelance personal trainers and trainers who work alone. Organisation accounts are perfect for teams of trainers, studios and gyms.
Do I need a credit card to open an account?
You don't need to enter credit card details to open an account and trial PT Dock, however you will need to enter credit card details to continue using PT Dock once your trial is over.
Can I pay in my own currency?
We accept payments in US Dollars, British Pounds, Euros, Canadian Dollars and Australian Dollars. We plan to add other currencies in future.
Can I change my account level?
Yes you can move between account levels at any time depending on your needs.
What does "Brand Name" mean?
This is how you will be presented to your clients - you can use your name or a brand name if you have one.
Can I use PT Dock for my studio or gym?
Yes! PT Dock has been designed to work for single personal trainers up to multi-location gym chains. Please contact us to discuss your requirements.
Where can I download the PT Dock apps?
You can download them on the Apple App Store (PT / Client), Google Play (PT / Client) or directly in your internet browser (PT / Client).
How do I get PT Dock on my Windows device?
Simply access the app in your internet browser (PT / Client) and once loaded select "Add to Homescreen". This will add PT Dock to your phone's apps.
Do I need an internet connection to use PT Dock?
Yes, PT Dock requires an internet connection due to live PT/Client communications and constant cloud backup.
How do I add clients to PT Dock?
On the client screen press "Add Client". You can invite clients to use PT Dock (in which case we will email them inviting them to PT Dock) or you can skip this, tracking their information only on your account. Please note: if you do not invite clients at this stage they cannot be invited later!
How can I use push notifications?
When you load PT Dock you will be asked if you want to allow push notifications - please press yes. Push notifications are only available on apps downloaded from the Apple App Store and Google Play.
How can I cancel my PT Dock account?
Please contact us providing the email address you used to set up your account and we will cancel your account immediately.
How is my card charged?
Your card will be charged via Stripe and appear as "PT DOCK" on your statement.